Good job on the podcast. I respect what you do, the calm tone, the conversation and the length. But I find them very hard to listen to, personally, which is more about me that you.
Curiously, while I find that I'm often in agreement with the written version of Peter here, I couldn't agree with you, Peter, on any of the three players discussed today. The idea that Bader is "doing well" and should be pissed off about playing time. You guys quote the BA and ignore every other offensive measure. Are you sincerely arguing that he should be playing more? Yes, a .280 BA but little else in 100 ABs. He's being used correctly, perhaps too much. His SLG is .340, OPS is .654. Not good. Taylor in 73 ABs has twice the the HR, RBI, XBH, SLG at .425 and OPS at .737. He's also a good glove. Stewart in only 65 ABs has 4 HR, 16 RBI (Bader is 1 & 7). But you come out in support of Bader playing more? The whiner is not doing well and probably needs slightly less playing time. What he's doing is fairly consistent with who he's been historically. The only strange thing is he got $10 million.
I personally think it's obvious that the Mets would have been insane to extend Pete over the winter, since it would have essentially caved to his wildly unrealistic demands (based on Boras comments). When we look at terrible contracts in the recent past -- say, um, McCann (4 years!) and Narvaez -- the question that comes up for me is always: Who did they think they were bidding against? Let's allow Pete to go to market. As you said, yes, it only takes one crazy team to outbid us. But you seem to be arguing for the Mets to be that crazy team. I want to keep Pete. I do, and agree with you there. But length of contract is hugely important and worth fighting for. It's not just a business decision, it's also a baseball decision, and the two are intertwined.
The one business issue that does merit discussion, I think, is the fact that tickets sales are waaaaay down. Season tickets down 30%, I've heard. The place is empty. I gather that Cohen was willing to absorb this hit, for now. A terrible season in 23 and a quiet winter and lowered expectations will do that. But I don't think they can repeat that. Somehow they need to thread the needle, make the right baseball decision on Pete while still recognizing his value as a "star." Overpay on AAV and stand strong on length.
Lastly, you can defend McNeil until you are blue in the face. He just wants to golf. It will be a good day when the Mets have the assets where they can move on from Jeff. As for now, they don't. The game has changed and speed matters and teams can only get that from 5 positions. Jeff has become a weird "neither/nor" hybrid who lacks pop & speed. His swing is a mess. He offers positional flexibility and that's useful in a utility player. At the same time, there are no options right now so he has time to change my mind. He came into camp with an "overuse" golf injury and I'm just not impressed with any of it.
BTW, the Braves punted on Guillorme and signed Zach Short. That's TWO major league teams who have decided that Short is better, more useful, than Guillorme. Of course, when Guillorme went from the Braves to the Angels, I'm sure he thought: "Now this is more like it!"
He's in the right place.
But he should keep his passport updated.
Can they trade one of these "depth" pitchers? A gamble, for sure.
Yeah, agree on most points here. Enjoyed the pod, but didnt really agree with any of it. Peter says to sign Pete, but in the same breath says that hes really concerned with his current trajectory. But yet youre OK with giving him a "6-8 year" deal?...I mean cmon now...And the defending of McNeil was a bit laughable.
I appreciate all the comments. Blake and JB definitely let me have it on my defense of McNeil, but I've dug in before -- in this space! -- and been rewarded (with a batting title season) ... so I will keep defending McNeil until one of these prospects puts up McNeil-like numbers at AAA. Remember, McNeil had to put up a 1.028 OPS across AA and AAA (with .368 AAA avg) before the front office finally gave in to the fans and called him up in 2018. I don't see any 2B in Syracuse doing that right now.
I agree. He is struggling but what are our options. Acuna struggling Jett is hurt and didnβt get off good start. His contract isnβt bad. Canβt get rid of every player. If Mauricio wasnβt hurt and McNeil was playing ahead of him then I can see that.
McNeil, as you must know, couldn't stay healthy in the minors. He missed all of 2016 (AA, age 24). Played only 48 games in 2017. Then, at age 26, he played only 88 minor games in 2018 -- a Binghamton AA All-Star in 2018 -- less than 50 total games at AAA -- when the Mets brought him up.
Also, you do know that Vegas AAA stats were wildly inflated & unreliable.
But Jeff was finally in one piece.
What did they do wrong?
Everyone knew he could hit. But could he stay healthy long enough to advance through the system?
The 2B I like best is Jett Williams.
Vargas has also gotten my attention -- love that kid -- though I'm not sure about his speed.
Acuna needs to make a lot of changes before I'll become a believer. Not impossible. But he's not ready now.
There is nothing from a baseball perspective that would justify anything longer than 3 years for Pete. He has 4.5 months to change his trajectory and thus his market.
I'd go 5-6 years and make him the highest paid 1B i(n AAV) in all of baseball. A respectful & generous offer.
I could see a lot of teams being "in" on a short deal w/ options. If he goes that route, we could lose him.
Boras will, appropriately enough, do everything he can get Pete more leverage. Meanwhile, I wish Pete would just sit down with Cohen and work out a deal, like Diaz.
I definitely hear this argument. I acknowledge that any sensible business approach would be to let the market set his price and hope you don't get outbid. But c'mon ... anyone who roots for this team the way we all do would be OUTRAGED if one of our homegrown stars walked away for a few dollars more somewhere else. This guy actually WANTS to be in NYC.
I'm not saying to pay him Arson Judge $, but he deserves at least ripped-Picasso-painting $ ... and we have an owner who can afford to both keep our guys AND add great free agents. There's no salary cap in MLB!
Peter, come on, don't get hysterical. If Pete "wants" to be in NYC, there's no problem -- and he wouldn't run elsewhere for "a few dollars" more. And what we know of Cohen, he's not going to let "a few dollars" be the difference. Were we OUTRAGED when Jake walked to the Rangers? No, we loved Jake, but we said, "Good luck with that." And as for "There's no salary cap" argument, have you not been paying attention? The tax and how it has effected things, forcing Cohen to pay a 100% tax. You don't think it matters?
Long-term, bloated contracts for under-performing players are something that every smart team strives to avoid.
I want the Mets to negotiate and sign Pete to a fair contract. If he wants to take absurd money and go play for the Rockies, so be it.
I don't think I was hysterical, but if Pete hits his 500th HR as a Yankee, then yeah, I'll be pissed.
As far as Jake leaving, it was pretty obvious that he hated New York City so what can you really do? I don't think there are any 100+-acre ranch sites within a half hour of CitiField.
I wouldn't let him walk over a few million dollars; more just saying if some team willing to go $28m X 6, assuming he maintains his current level, I'd have to think long and hard about that. If he finishes this season more like his 2019-2022 play than it's a different story.
I like Pete a lot, he wants to be in NY, he could become all time Met. I just know that he could also become post-contract Ryan Howard.
I donβt want him. I get loyalty and fans love him I do also but one dimensional hitter who hard hit rate is lower each season and will be 30. Sorry he only deserves two year deal. Maybe three.
Yeah, it's a problem. Temporary, I hope. People say that winning is the answer and, yes, to a large degree, that's true. But I think the Yankees are the model here. They've always understood the need for star power. You need to win, absolutely; and you need to win with some "must see" players, probably. I don't think the Tampa Bay model works in NYC. Hell, it clearly doesn't work in Tampa Bay. No one goes.
I for pone reall;y appreciated gets my Mtes Fix earlier this week lol - Excellent job Blake - i love the podcast. They have to go 4-3 maybe 3-4 the next 7. This is not to say this team is a playoff team - its to stay out of 4th and have some relevancy.
Some of you have touched on this, which is a topic we may address in depth in the newsletter at some point ... attendance ... which I believe ties in very directly with DYNAMIC TICKET PRICING.
I have been beating this drum since I bought face value tickets to game 3 of the 2022 wild card series and got stuck at my daughter's travel baseball tournament. I had to unload the seats the day of the game and ended up eating half the money. FOR A DECISIVE PLAYOFF GAME!!!!
Dynamic ticket pricing is like buying a plane ticket -- when you buy impacts how much you pay. And the Mets, like many other teams, have apparently decided that it's better to sell 6 tickets at $100 ($600) than it is to sell 10 tickets at $50 ($500). So they make more money, even though there are lots more empty seats. It's an economic decision, which makes sense for the short term -- but what does it mean for the long term health of baseball?
If they wanted to use dynamic pricing, they should do it all year. Where are my $3 tickets when half the stadium isn't sold out? I live in Baltimore and the pricing here is pretty good, but there are still plenty of seasons. I get that if you set the market so low that it could impact you on the other end, but it seems to me that getting people in the stadium is important since they'll usually spend a lot of money once inside.
I wasn't impact by the WC pricing, but if you're not selling out a playoff game in NEW YORK CITY, you have missed the pricing boat in a big way. They haven't had a chance to sell playoff tickets since then, but I'm hoping they learned some lesson from that because it felt like a debacle from afar.
BTW, off-topic, but the catcher stuff is insane. Count me as someone who has always found the pitch framing stats highly dubious. Now the expert coaches and moving catches closer to the plate and they are getting hit -- by bats! -- at an alarming rate. How stupid are we?
And all the while, with ABS already at AAA, the time will come soon when all of that framing nonsense goes away. It won't matter, for a ball/strike perspective, how the pitch is received at all. Of course, it will matter to the pitcher, as it always has. But because it can't be measured by this flawed statistic, it's not respected. In the old days, we'd praise Bob Boone for being a "quiet" catcher, a good receiver, a good target. But tricking the umpires with how they frame the ball? Those days will soon be over.
Can't wait.
Maybe we'll get back to appreciating good defensive catchers again -- who know batters, call good games, receive the ball well, work in tandem with pitchers, etc. The emphasis on pitch framing has clearly crossed the line into abject stupidity. Just ask the Cardinals.
I don't mind framing as much as you do, but I do find it completely absurd that the rate of catchers getting hit with bats is going up but there doesn't seem to be much changing. That is quite insane. Catchers get injured enough; they don't need to be getting hit with full swings now too.
We recently watched in horror as Alvarez got hit in the thumb on a catcher's interference. Trainers came out. He's okay, he's fine! It felt like we dodged a bullet. Just a few days later Alvarez banged that very same thumb, mildly, on the basepaths, and suddenly he's out for two months at least. Supposedly they were completely unrelated. No connection whatsoever! Nobody even talks about it. All of which, of course, I don't believe. Coaches are requiring catchers to skootch up closer to the plate in order to get these phantom framing calls that may not even exist.
Quick thought: Can we put Narvaez's head on pike?
Okay, they track & assign framing calls and attribute that as a "skill" by the catcher. Provide us with precise totals and translate that to runs saved. The math is amazing! We ignore the pitcher, the umpire, the game situation. And yet nowadays we "score" umpires accuracy. Buckner and Hernandez get like 8-9% wrong. So when one of them calls a strike that's clearly a ball . . . are "we" giving pitch-framing credit to the catcher? I believe we are. And when he misses a call that should have been a strike, are we taking points away from the catcher? And on and on.
Home runs, I understand. Doubles. Ground outs. Statistics are a record of what happens in a ballgame. Meaningful and valuable. But these catching stats have so much noise & so little signal. It is the most overrated "statistic" -- if we can even call it that -- in all of sports.
All of it ignores the context of a guys ability to handle pressure. The mental game. They know itβs there. Thatβs why they categorize certain relievers as high or low leverage guys. But they ignore it on so many things.
And fuckin WAR too. What a crock. A top secret algorithm spits out a number and we go wow. I donβt even know what a good WAR is. Isnβt anything above Zero good because itβs better than βreplacementβ, the fictional average player who doesnβt exist?
I guess I should have been clearer; I am ok with the idea of a catcher framing. I do agree with you that I have zero idea how they capture the actual stat. From my own eyes, I think Alvarez receives the ball much better than, say, Wilson Ramos did. I have no idea how much that impacts the actual calls that are being made.
Don't really have anything to say this morning, which is a good thing since internet ussues continue to be a major problem. Oh well, did have almost 12 straight hours of good service. Wake up this morning to this? #Unacceptable.
Great job this week, Blake!
Another chance for the Mets to demystify the Braves. Letβs Go Mets!
Thanks! Iβll be there on Saturday π
Have fun! Christian Scott is a sight for sore eyes.
Good job on the podcast. I respect what you do, the calm tone, the conversation and the length. But I find them very hard to listen to, personally, which is more about me that you.
Curiously, while I find that I'm often in agreement with the written version of Peter here, I couldn't agree with you, Peter, on any of the three players discussed today. The idea that Bader is "doing well" and should be pissed off about playing time. You guys quote the BA and ignore every other offensive measure. Are you sincerely arguing that he should be playing more? Yes, a .280 BA but little else in 100 ABs. He's being used correctly, perhaps too much. His SLG is .340, OPS is .654. Not good. Taylor in 73 ABs has twice the the HR, RBI, XBH, SLG at .425 and OPS at .737. He's also a good glove. Stewart in only 65 ABs has 4 HR, 16 RBI (Bader is 1 & 7). But you come out in support of Bader playing more? The whiner is not doing well and probably needs slightly less playing time. What he's doing is fairly consistent with who he's been historically. The only strange thing is he got $10 million.
I personally think it's obvious that the Mets would have been insane to extend Pete over the winter, since it would have essentially caved to his wildly unrealistic demands (based on Boras comments). When we look at terrible contracts in the recent past -- say, um, McCann (4 years!) and Narvaez -- the question that comes up for me is always: Who did they think they were bidding against? Let's allow Pete to go to market. As you said, yes, it only takes one crazy team to outbid us. But you seem to be arguing for the Mets to be that crazy team. I want to keep Pete. I do, and agree with you there. But length of contract is hugely important and worth fighting for. It's not just a business decision, it's also a baseball decision, and the two are intertwined.
The one business issue that does merit discussion, I think, is the fact that tickets sales are waaaaay down. Season tickets down 30%, I've heard. The place is empty. I gather that Cohen was willing to absorb this hit, for now. A terrible season in 23 and a quiet winter and lowered expectations will do that. But I don't think they can repeat that. Somehow they need to thread the needle, make the right baseball decision on Pete while still recognizing his value as a "star." Overpay on AAV and stand strong on length.
Lastly, you can defend McNeil until you are blue in the face. He just wants to golf. It will be a good day when the Mets have the assets where they can move on from Jeff. As for now, they don't. The game has changed and speed matters and teams can only get that from 5 positions. Jeff has become a weird "neither/nor" hybrid who lacks pop & speed. His swing is a mess. He offers positional flexibility and that's useful in a utility player. At the same time, there are no options right now so he has time to change my mind. He came into camp with an "overuse" golf injury and I'm just not impressed with any of it.
BTW, the Braves punted on Guillorme and signed Zach Short. That's TWO major league teams who have decided that Short is better, more useful, than Guillorme. Of course, when Guillorme went from the Braves to the Angels, I'm sure he thought: "Now this is more like it!"
He's in the right place.
But he should keep his passport updated.
Can they trade one of these "depth" pitchers? A gamble, for sure.
Yeah, agree on most points here. Enjoyed the pod, but didnt really agree with any of it. Peter says to sign Pete, but in the same breath says that hes really concerned with his current trajectory. But yet youre OK with giving him a "6-8 year" deal?...I mean cmon now...And the defending of McNeil was a bit laughable.
I appreciate all the comments. Blake and JB definitely let me have it on my defense of McNeil, but I've dug in before -- in this space! -- and been rewarded (with a batting title season) ... so I will keep defending McNeil until one of these prospects puts up McNeil-like numbers at AAA. Remember, McNeil had to put up a 1.028 OPS across AA and AAA (with .368 AAA avg) before the front office finally gave in to the fans and called him up in 2018. I don't see any 2B in Syracuse doing that right now.
I agree. He is struggling but what are our options. Acuna struggling Jett is hurt and didnβt get off good start. His contract isnβt bad. Canβt get rid of every player. If Mauricio wasnβt hurt and McNeil was playing ahead of him then I can see that.
Oh Jose peraza lol can play 2B. We have no one in minors who is ready. Mauricio being hurt affected this.
McNeil, as you must know, couldn't stay healthy in the minors. He missed all of 2016 (AA, age 24). Played only 48 games in 2017. Then, at age 26, he played only 88 minor games in 2018 -- a Binghamton AA All-Star in 2018 -- less than 50 total games at AAA -- when the Mets brought him up.
Also, you do know that Vegas AAA stats were wildly inflated & unreliable.
But Jeff was finally in one piece.
What did they do wrong?
Everyone knew he could hit. But could he stay healthy long enough to advance through the system?
The 2B I like best is Jett Williams.
Vargas has also gotten my attention -- love that kid -- though I'm not sure about his speed.
Acuna needs to make a lot of changes before I'll become a believer. Not impossible. But he's not ready now.
There is nothing from a baseball perspective that would justify anything longer than 3 years for Pete. He has 4.5 months to change his trajectory and thus his market.
I'd go 5-6 years and make him the highest paid 1B i(n AAV) in all of baseball. A respectful & generous offer.
I could see a lot of teams being "in" on a short deal w/ options. If he goes that route, we could lose him.
Boras will, appropriately enough, do everything he can get Pete more leverage. Meanwhile, I wish Pete would just sit down with Cohen and work out a deal, like Diaz.
I definitely hear this argument. I acknowledge that any sensible business approach would be to let the market set his price and hope you don't get outbid. But c'mon ... anyone who roots for this team the way we all do would be OUTRAGED if one of our homegrown stars walked away for a few dollars more somewhere else. This guy actually WANTS to be in NYC.
I'm not saying to pay him Arson Judge $, but he deserves at least ripped-Picasso-painting $ ... and we have an owner who can afford to both keep our guys AND add great free agents. There's no salary cap in MLB!
Peter, come on, don't get hysterical. If Pete "wants" to be in NYC, there's no problem -- and he wouldn't run elsewhere for "a few dollars" more. And what we know of Cohen, he's not going to let "a few dollars" be the difference. Were we OUTRAGED when Jake walked to the Rangers? No, we loved Jake, but we said, "Good luck with that." And as for "There's no salary cap" argument, have you not been paying attention? The tax and how it has effected things, forcing Cohen to pay a 100% tax. You don't think it matters?
Long-term, bloated contracts for under-performing players are something that every smart team strives to avoid.
I want the Mets to negotiate and sign Pete to a fair contract. If he wants to take absurd money and go play for the Rockies, so be it.
I don't think I was hysterical, but if Pete hits his 500th HR as a Yankee, then yeah, I'll be pissed.
As far as Jake leaving, it was pretty obvious that he hated New York City so what can you really do? I don't think there are any 100+-acre ranch sites within a half hour of CitiField.
I wouldn't let him walk over a few million dollars; more just saying if some team willing to go $28m X 6, assuming he maintains his current level, I'd have to think long and hard about that. If he finishes this season more like his 2019-2022 play than it's a different story.
I like Pete a lot, he wants to be in NY, he could become all time Met. I just know that he could also become post-contract Ryan Howard.
I donβt want him. I get loyalty and fans love him I do also but one dimensional hitter who hard hit rate is lower each season and will be 30. Sorry he only deserves two year deal. Maybe three.
Citi has been funereal and I am taking a wee break from attending. Well, at least until SF and LA come to town.
Yeah, it's a problem. Temporary, I hope. People say that winning is the answer and, yes, to a large degree, that's true. But I think the Yankees are the model here. They've always understood the need for star power. You need to win, absolutely; and you need to win with some "must see" players, probably. I don't think the Tampa Bay model works in NYC. Hell, it clearly doesn't work in Tampa Bay. No one goes.
I for pone reall;y appreciated gets my Mtes Fix earlier this week lol - Excellent job Blake - i love the podcast. They have to go 4-3 maybe 3-4 the next 7. This is not to say this team is a playoff team - its to stay out of 4th and have some relevancy.
>> I for pone reall;y appreciated gets my Mtes Fix <<
Steve, I'm pretty sure you are having a stroke. You may need to see a doctor.
Or maybe this is just a Rangers OT hangover? I trust you are enjoying the playoffs.
hahaha staying up to late ! I should proof read what I write - LOL Thanks Jimmy - I am beside myself !
Peter - i totally agree with your comments on McNeil on the podcast - I'm with you.
Technically game 3 is only the "rubber match" if we split the first two, right? (Sorry for being that guy)
Youβre right!
Meant to say βpotentialβ rubber match - just added that word. Thanks!
Thanks, Blake. I hope JB in Vegas is betting on the Mets!
Some of you have touched on this, which is a topic we may address in depth in the newsletter at some point ... attendance ... which I believe ties in very directly with DYNAMIC TICKET PRICING.
I have been beating this drum since I bought face value tickets to game 3 of the 2022 wild card series and got stuck at my daughter's travel baseball tournament. I had to unload the seats the day of the game and ended up eating half the money. FOR A DECISIVE PLAYOFF GAME!!!!
Dynamic ticket pricing is like buying a plane ticket -- when you buy impacts how much you pay. And the Mets, like many other teams, have apparently decided that it's better to sell 6 tickets at $100 ($600) than it is to sell 10 tickets at $50 ($500). So they make more money, even though there are lots more empty seats. It's an economic decision, which makes sense for the short term -- but what does it mean for the long term health of baseball?
If they wanted to use dynamic pricing, they should do it all year. Where are my $3 tickets when half the stadium isn't sold out? I live in Baltimore and the pricing here is pretty good, but there are still plenty of seasons. I get that if you set the market so low that it could impact you on the other end, but it seems to me that getting people in the stadium is important since they'll usually spend a lot of money once inside.
I wasn't impact by the WC pricing, but if you're not selling out a playoff game in NEW YORK CITY, you have missed the pricing boat in a big way. They haven't had a chance to sell playoff tickets since then, but I'm hoping they learned some lesson from that because it felt like a debacle from afar.
Will they even play? Looks like rain all day.
It will clear by 9pm so anticipate a delay tonight.
BTW, off-topic, but the catcher stuff is insane. Count me as someone who has always found the pitch framing stats highly dubious. Now the expert coaches and moving catches closer to the plate and they are getting hit -- by bats! -- at an alarming rate. How stupid are we?
And all the while, with ABS already at AAA, the time will come soon when all of that framing nonsense goes away. It won't matter, for a ball/strike perspective, how the pitch is received at all. Of course, it will matter to the pitcher, as it always has. But because it can't be measured by this flawed statistic, it's not respected. In the old days, we'd praise Bob Boone for being a "quiet" catcher, a good receiver, a good target. But tricking the umpires with how they frame the ball? Those days will soon be over.
Can't wait.
Maybe we'll get back to appreciating good defensive catchers again -- who know batters, call good games, receive the ball well, work in tandem with pitchers, etc. The emphasis on pitch framing has clearly crossed the line into abject stupidity. Just ask the Cardinals.
Couldnβt agree more
I don't mind framing as much as you do, but I do find it completely absurd that the rate of catchers getting hit with bats is going up but there doesn't seem to be much changing. That is quite insane. Catchers get injured enough; they don't need to be getting hit with full swings now too.
We recently watched in horror as Alvarez got hit in the thumb on a catcher's interference. Trainers came out. He's okay, he's fine! It felt like we dodged a bullet. Just a few days later Alvarez banged that very same thumb, mildly, on the basepaths, and suddenly he's out for two months at least. Supposedly they were completely unrelated. No connection whatsoever! Nobody even talks about it. All of which, of course, I don't believe. Coaches are requiring catchers to skootch up closer to the plate in order to get these phantom framing calls that may not even exist.
Quick thought: Can we put Narvaez's head on pike?
Okay, they track & assign framing calls and attribute that as a "skill" by the catcher. Provide us with precise totals and translate that to runs saved. The math is amazing! We ignore the pitcher, the umpire, the game situation. And yet nowadays we "score" umpires accuracy. Buckner and Hernandez get like 8-9% wrong. So when one of them calls a strike that's clearly a ball . . . are "we" giving pitch-framing credit to the catcher? I believe we are. And when he misses a call that should have been a strike, are we taking points away from the catcher? And on and on.
Home runs, I understand. Doubles. Ground outs. Statistics are a record of what happens in a ballgame. Meaningful and valuable. But these catching stats have so much noise & so little signal. It is the most overrated "statistic" -- if we can even call it that -- in all of sports.
All of it ignores the context of a guys ability to handle pressure. The mental game. They know itβs there. Thatβs why they categorize certain relievers as high or low leverage guys. But they ignore it on so many things.
And fuckin WAR too. What a crock. A top secret algorithm spits out a number and we go wow. I donβt even know what a good WAR is. Isnβt anything above Zero good because itβs better than βreplacementβ, the fictional average player who doesnβt exist?
Amen!!!!!!
I guess I should have been clearer; I am ok with the idea of a catcher framing. I do agree with you that I have zero idea how they capture the actual stat. From my own eyes, I think Alvarez receives the ball much better than, say, Wilson Ramos did. I have no idea how much that impacts the actual calls that are being made.
Don't really have anything to say this morning, which is a good thing since internet ussues continue to be a major problem. Oh well, did have almost 12 straight hours of good service. Wake up this morning to this? #Unacceptable.